Communication Skills: Workplace Conflict
Conflict usually stems from opposing goals and opinions, and inevitably arises in workplace situations where people will have different professional and personal perspectives on a range of issues. If unchecked, conflict can get out of hand and result in serious arguments and even violence. Before it gets to this point, there are many steps individuals can take to avoid conflict, or even harness conflict for creative opportunities. The key is to understand the conflict and find ways of diffusing situations by finding equitable solutions.
Course Details:
This course contains 6 modules (Total Time: up to 2hrs):
- Recognizing & Responding to Conflict
- Recognizing Conflict in the Workplace
- Responding to Conflict in the Workplace
- Potential Benefits of Conflict
- Strategies for Resolving Conflicts
- Clarifying the Issues in a Conflict Situation
- Collaborating to Resolve Conflicts
- Talk Constructively in a Conflict Situation
Digital Product Notice:
This is a Digital Product!
After course purchase, you'll receive your credentials via email to access the online Student Portal to view your course material.
Refund/Exchange Policy:
Our online courses are digital products that will be delivered via online access through our Student Portal.
Digital products are ineligible for refunds or exchanges.
Course ID Code:
ID: [comm_22_a01_bs_enus] -to- [comm_22_a02_bs_enin]
*to be used for course registration*
Recommended Experience:
Beginner Level
This course is suitable for everyone, including students, professionals, and enthusiasts.
Flexible Schedule
Learn at your own pace!
Certificate of Completion
Earn a Professional Career Certification from the State University of New York.
Course
Overviews & Objectives
Overview:
In Module #1, you'll learn the basics of Python and its philosophy, setting up Python, and writing a basic program with built-in data types, loops, and conditionals.
Objectives:
-
Setting Up​​
-
A Basic Program
-
Data Types
-
Sequence Types
-
Collection & Mapping Types in Python
-
Loops & Conditionals
-
Practice: Writing a Python Program
Course
Overviews & Objectives
Overview:
In Module #1, you'll learn the basics of Python and its philosophy, setting up Python, and writing a basic program with built-in data types, loops, and conditionals.
Objectives:
-
Setting Up​​
-
A Basic Program
-
Data Types
-
Sequence Types
-
Collection & Mapping Types in Python
-
Loops & Conditionals
-
Practice: Writing a Python Program
Frequently Asked Questions

You will receive a username & password to access the Student Portal and view your course material.
Please allow 24-48 hours for your student registration and credentials to be assigned.

Upon course completion, you will be mailed a Professional Career Certification from the State University of New York.

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