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Customer Service Fundamentals

Name: Customer Service Fundamentals
SKU: cust_09_a01_bs_enus

SKU cust_09_a01_bs_enus

Customer service is the first, and perhaps only, contact for customers in most industries. It represents the company and may be the only true window into the organization’s products and services. In addition, exceptional customer service can travel by word of mouth but poor customer service usually travels faster. It can greatly impact your customer satisfaction and customer loyalty. Customer service fundamentals can help provide the foundational skills required to provide exceptional service.

Course Details:

This course contains 18 modules (Total Time: up to 2hrs):

Building Rapport in Customer Relationships
1. Being Customer-focused
2. Understanding Your Customer's Feeling
3. Building Rapport with Customers
Customer Service In The Field
1. The On-site Customer Service Roadmap
2. Providing Customer Service On Site
3. Customer Service In The Field
Customer Service Over The Phone
1. Proper Telephone Etiquette for Customer Service
2. Providing Excellent Customer Service on the Phone
3. Telephone Customer Service
Internal Customer Service
1. Identifying Internal Customer Service Relationships
2. Delivering on Your Internal Customers' Needs
3. Developing an Internal Customer Service Attitude
Customer Service Confrontation & Conflict
1. Avoiding Common Customer Complaint Handling Mistakes
2. Mastering the Customer Complaint Handling Process
3. Dealing With an Angry Customer
Shaping the Direction of Customer Service in Your Organization
1. Managing Moments of Truth in Customer Service
2. Creating and Implementing Customer Service Standards
3. Developing a Dynamic Customer Service Strategy

Digital Product Notice:

This is a Digital Product!
After course purchase, you'll receive your credentials via email to access the online Student Portal to view your course material.

Refund/Exchange Policy:

Our online courses are digital products that will be delivered via online access through our Student Portal.

Digital products are ineligible for refunds or exchanges.

Course ID Code:

ID: [cust_09_a01_bs_enus] -to- [cust_09_a06_bs_enin]

*to be used for course registration*

Recommended Experience:

Beginner Level

This course is suitable for everyone, including students, professionals, and enthusiasts.

Flexible Schedule

Learn at your own pace!

Certificate of Completion

Earn a Professional Career Certification from the State University of New York.

Course
Overviews & Objectives

Install Anaconda Python on Windows & MacOS
Execute commands on the Python shell.
Perform basic math operations.
Execute arithmetic operations on variables.
Work with built-in functions.
Create & use complex data types (lists, tuples, sets, etc.)
Perform type conversions.
Create strings with various quotes.
How to perform basic math and logical operations in Python.
Create Python variables and see how you can assign and access values stored in these variables.
Use built-in functions in the core Python programming language to perform simple calculations and operations.
Explore strings in Python work, creating strings using single, double, and triple quotes depending on the use case.
Examine the use of complex data types, such as lists, tuples, sets, and dictionaries.
When you're finished with this course, you'll be able to execute simple Python commands on Jupyter notebooks.

Overview:

In Module #1, you'll learn the basics of Python and its philosophy, setting up Python, and writing a basic program with built-in data types, loops, and conditionals.

Objectives:

Setting Up
A Basic Program
Data Types
Sequence Types
Collection & Mapping Types in Python
Loops & Conditionals
Practice: Writing a Python Program

Overview:

Python is a lot more than a scripting language, and can be used to create OOP applications using classes, or using a functional paradigm.

This module covers some of the ways Python programs can execute. You'll learn about building your own custom functions and classes, and documentation and file handling.

Objectives:

Modules & Functions
Classes
Documenting Code
Files
Practice: Creating Classes

Course
Overviews & Objectives

Install Anaconda Python on Windows & MacOS
Execute commands on the Python shell.
Perform basic math operations.
Execute arithmetic operations on variables.
Work with built-in functions.
Create & use complex data types (lists, tuples, sets, etc.)
Perform type conversions.
Create strings with various quotes.
How to perform basic math and logical operations in Python.
Create Python variables and see how you can assign and access values stored in these variables.
Use built-in functions in the core Python programming language to perform simple calculations and operations.
Explore strings in Python work, creating strings using single, double, and triple quotes depending on the use case.
Examine the use of complex data types, such as lists, tuples, sets, and dictionaries.
When you're finished with this course, you'll be able to execute simple Python commands on Jupyter notebooks.

Overview:

In Module #1, you'll learn the basics of Python and its philosophy, setting up Python, and writing a basic program with built-in data types, loops, and conditionals.

Objectives:

Setting Up
A Basic Program
Data Types
Sequence Types
Collection & Mapping Types in Python
Loops & Conditionals
Practice: Writing a Python Program

Overview:

Python is a lot more than a scripting language, and can be used to create OOP applications using classes, or using a functional paradigm.

This module covers some of the ways Python programs can execute. You'll learn about building your own custom functions and classes, and documentation and file handling.

Objectives:

Modules & Functions
Classes
Documenting Code
Files
Practice: Creating Classes

Frequently Asked Questions

You will receive a username & password to access the Student Portal and view your course material.

Please allow 24-48 hours for your student registration and credentials to be assigned.
Upon course completion, you will be mailed a Professional Career Certification from the State University of New York.

Customer Service Fundamentals

Course Details:

Digital Product Notice:

Refund/Exchange Policy: